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1) PRICE. Penguin Magic refuses to fix prices. We believe that our customers (smart shoppers every last one of them) deserve to pay the best possible price.
Thats a fair enough comment I suppose. I like how they add in that subtle compliment to their customers in the brackets
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We almost never charge the manufacturer's suggested retail price
Isn't that just plain wrong? I mean if the creator sets a price the seller should stick to it. It sounds like they changed the price without notifying Jay...
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That makes some manufacturers upset because they get complaints from other dealers that they can't compete with our prices
So penguin change the prices and lets the creator take the blame?
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Penguin Magic is the world's most efficient seller of magic, and that means we can afford to have the world's lowest prices.
Sorry did you say the worlds most efficent seller of magic? BOLLOCKS! This sentence is also showing off a bit. "We can afford to have the worlds lowest prices". Wow!
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Other dealers may complain, but our customers love us for it.
Wow, did you hear that? Our customers love us for cheating Jay out of money!
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2) QUALITY. Penguin Magic insists that suppliers provide us with the highest quality magic props and DVDs possible. We've repeatedly urged Sankey Magic to raise their quality control standards, but unfortunately they've been unable to do so. Most of their products are excellent, but we've experienced extremely high return rates on several of their products. Recently we posted a warning on Jay Sankey's Anytime, Anywhere (DVD) in which we stated that "Due to poor case design, this DVD may become dislodged during shipment." This warning may not have made Sankey Magic happy, but it was important to us to be up-front and honest with our customers about our quality concern.
This don't sound like the sort of thing Jay Sankey and Co would do. But if it's true then I think Jay should have responded to this.
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3) TOO MUCH SANKEY MAGIC. Penguin Magic believes there is just "TOO MUCH SANKEY" being put on the market. We've repeatedly urged Sankey Magic to reduce the number of new releases they put out and focus instead on improving the quality of their items
Thats
. this moan is just a filler to make them seem more right. Oh no slow down Jay. This company is the last company who would tell one of the best seller creators to slow down!
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Last year we were able to successfully convince Sankey Magic to adjust their release schedule from 12 new products per year to 8 new products. Sankey Magic may not have liked our cautious words, but our customers (and Sankey Magic's worldwide network of dealers) deserve the very best of Sankey Magic, not just the very newest
.
I'm sorry, your saying your customers are happy. Due to your actions from the past and present many people have boycotted you who were once customers.And why would customers deserve to have less of the magic they liked?
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Specific issues between Penguin Magic and Sankey Magic are completely confidential. We haven't been directly notified from Jay or Sankey Magic that there has been any change in our relationship
Well according to Jays email theres been a huge change in your relationship. I mean, he says checks arrived later and you took longer to reply to emails etc etc.
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Jay's a great guy, but we just couldn't see eye-to-eye with him about price, quality, and quantity of Sankey Magic. Our deal with Sankey Magic appears not to be working out anymore
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Yes Jay feels the same way.
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We're sorry for that. For you (our customer) this will mean more magic from different inventors and lower prices on Sankey Magic products
I'm sorry. Are they saying they are going to continue selling jay sankey products at an even lower price?
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We very much hope that Sankey Magic will reconsider their position and work with us to continue the relationship
Why would jay sankey want to work with you anymore after what you've supposedly done to him? It's not the sort of thing Jay would make up is it...
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You can count on Penguin Magic to offer you the lowest prices in the world
Not true, many sites offer products from the site at lower prices.
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As always, we stand behind each and every one of our products with a 100% satisfaction guarantee
yeah sure....
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Thanks for being our customer. Please let us know if there's anything at all we can do to help you achieve your goals in magic.
You could stop screwing people, and get better customer service. how about that?
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lease give us a call or send us an email if you have any questions for us. We're always here for you.
haha. We're always here for you. How touching.
Yours sincerely,
Dave